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Web Hosting - Managing Disk Space Few things are less exciting than managing the disk space that always seems to be in too short a supply. But few things are more important to the health and well being of your site. The most obvious aspect of managing disk space is the need to have enough. If you have only a few dozen web pages, that's not an issue. But as the amount of information (web pages, database content and more) grows, the quantity of free space goes down. That's important for two reasons. All permanent information on a computer is stored on hard drives. Temporary information is often stored in memory only. The two components are completely separate, though they are sometimes confused with one another. As the amount of free space on the hard drive decreases several effects occur. Here's one way to picture them... Imagine you had a table with a certain area and you lay out playing cards on the table. At first, you lay them out in order, the 2 at the side of the 3, then 4, and so on. But then you pick up one or two cards from the middle and discard them. Then you add some more cards. Pretty soon things look pretty random. Now cover the cards with a big opaque sheet of paper. You want the cards to appear in order when displayed to someone. A special robot could be designed to always pick up the cards from underneath the sheet in order. Or, it could slide a hole in the sheet over the cards to display them in the correct order (2, 3, 4, ...), no matter what order they are really in. That's similar to how the operating system always shows you information in a sensible way, even though it's actually stored randomly. Why should you care? Real files are stored in pieces scattered around the drive wherever there is space for them. The more free space there is, the quicker the operating system can find a place to store a new piece. That means, if you delete the junk you no longer need (and free up more space) the system actually runs quicker. It helps create space you might need, and allows the operating system to store files for you faster. But there's a second effect. As you delete old files or change them, the pieces get more and more scattered. It takes the 'robot' longer and longer to fetch or display the 'cards' in order. Existing files are fetched and put together 'on the fly' (say, when you request a graphical page or a list of names). But, it takes longer to put together the web page when there are more scattered pieces. So, the other aspect of managing disk space is to keep the pieces of the files more or less in order. A utility that does that is called a 'de-fragger' or de-fragmentation program. You can request that a system administrator run it, or if you have the authority, you can run it yourself. That keeps the 'cards' in order and allows for quicker access to them. So, managing disk space involves chiefly three things: (1) keeping enough space to store what you need to store, and also (2) keeping enough free space to make new file storage quick and (3) making old file retrieval fast by keeping things orderly. When only a few files are involved the benefit isn't worth the effort. But as the number and size of the files grow, to thousands of files or several gigabytes of data, the effect becomes more noticeable. Keeping things organized then makes a significant difference in performance. Much of this can be automated using utilities. Some will delete files in a certain folder older than a certain date. A de-fragger can be set to run automatically during times of light usage, or quietly in the background at all times. Discuss the options with your system administrator and help him or her do the job better by keeping your house in order. You'll benefit by having a better performing web site.

Networking Know-How: How to Get Through to the Busiest of People When you are job hunting, sometimes the most frustrating part is just getting your foot through the door to let the right people know that you are out there and available for work. Companies can be like members-only clubs; they tend to be a little distrustful of cold callers and most executives advise their assistants to run interference for them on the phone so they do not get stuck having a protracted conversation with someone they just aren’t interested in doing business with. The thing is that to get an interview, these people can be the very same people you need to talk to. How do you get these busy people to clear some time off in their busy schedule to speak to you? First things first – you have to get the right attitude. If you want busy people to make time to talk to you, you have to present yourself in a way that makes them feel like you are worth the time investment. The trick here is that you have to do this by phone, and often, you have to first convince an operator or personal assistant that your call is one worth putting through to the boss. Your phone etiquette and vocal confidence will be the key here. Consider you basic phone manners first. Instead of launching right into what you want, respond to the greeting of the person who answers the phone with a hello of your own. Animate your voice and always remember that simply saying “please” and “thank you” can go a long way. Be the kind of caller that you would want to talk to if your job was answering the phone all day. People will respond to your positive attitude with a positive attitude of their own. Next, consider your confidence level on the phone. Do you tend to get tongue-tied and stumble over your words? That kind of delivery from you will set all the warning bells ringing on the other end of the phone, and you will find the person with whom you wish to speak always “out of the office.” Instead, work on sounding like you are confident that it is a forgone conclusion that you will get to speak that busy person you want to talk to. Be confident that what you have to say is something that is worth hearing. It may help to write out a framework of what you will say and practice a few times so you sound relaxed and composed when you make that call. Once your attitude is right to make the call, you can then employ a few tricks of the trade for getting through to those busy people. Instead of giving away too much up front, start your call by asking if the person with whom you need to speak is in. If the answer is yes, then you can remove on potential “excuse” for not putting your call through. If your call can’t be taken at that time, skip the message. Let the PA or operator know that you will call back again. That way you have a legitimate reason to keep calling. Of course, you might have to keep calling and calling, and that assistant might start knowing the sound of your voice. If you keep speaking to the same person, it’s time to open up with some person details. Let them know your name, why you’re calling, and if someone referred you, who that person is. Developing that personal relationship can help you get your call through to the boss. Last but not least, don’t give up. Busy people are, well, busy, and not necessarily avoiding your call. Persistence pays off, so keep on calling until you get through.

Web Hosting - Changing Web Hosts, Pitfalls and Planning At some point, nearly everyone finds it necessary to change web hosts. It may be just a migration to another server, or it may be changing web hosting companies entirely. Either way, the process is fraught with potential dangers. But there are ways to minimize the odds of problems and maximize your changes of a smooth migration. Plan, plan, plan. Make a very detailed list of everything that is on your current system. Review what is static and what changes frequently. Note any tailoring done to software and files. Be prepared to remake them if the systems aren't transferred properly or can't be restored. Keep careful track of all old and new names, IP addresses and other information needed to make the migration. Backup and Test Backup everything on your system yourself, whenever possible. Web hosting companies typically offer that as a service, but the staff and/or software are often less than par. Often backups appear to go well, but they're rarely tested by restoring to a spare server. When the time comes that they're needed, they sometimes don't work. Do a dry run, if you can. Restore the system to its new location and make any needed changes. If you have the host name and or IP address buried in files, make sure it gets changed. This is often true of databases. SQL Server on Windows, for example, picks up the host name during installation. Moving a single database, or even multiple ones, to a new server is straightforward using in-built utilities or commercial backup/restore software. But moving certain system-related information may require changing the host name stored inside the master database. Similar considerations apply to web servers and other components. Accept Some Downtime Be prepared for some downtime. Very few systems can be picked up, moved to another place, then brought online with zero downtime. Doing so is possible, in fact it's common. But in such scenarios high-powered professionals use state-of-the-art tools to make the transition seamless. Most staff at web hosting companies don't have the skills or the resources to pull it off. Prepare for Name Changes One aspect of moving to a new host can bedevil the most skilled professionals: changing domain names and or domain name/IP address combinations. When you type a URL into your browser, or click on one, that name is used because it's easier for people to remember. www.yahoo.com is a lot easier to remember than 209.131.36.158. Yet the name and or name/IP address combination can (and does) change. Still, specialized servers called DNS (Domain Name System) servers have to keep track of them. And there are a lot of them. There may be only two (rarely) or there may be a dozen or more DNS servers between your visitors' browsers/computers and your web host. Every system along the chain has to keep track of who is who. When a name/IP address changes, that pair has to be communicated to everyone along the chain, and that takes time. In the meantime, it's possible for one visitor to find you at the new place, while another will be pointing to the old one. Some amount of downtime will usually occur while everything gets back in sync. The Little Gotchas But even apart from name and IP address changes, there are a hundred little things that can, and often do, go wrong. That's not a disaster. It's just the normal hurdles that arise when changing something as complicated as a web site and the associated systems that underlie it. Gather Tools and Support Having an FTP program that you're familiar with will help facilitate the change. That will allow you to quickly move files from one place to the next to do your part to get the system ready to go or make repairs. Making the effort to get to know, and become friendly with, support staff at the new site can be a huge benefit. They may be more willing to address your problem before the dozen others they have to deal with at any given moment. Ok. On your mark. Get ready. Go.